Last updated: 2026-04-15
1.1.
Effective Date: 30/01/2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you and Southern Vector Limited (NZBN 9429052764448) of 26 Applefield Road, Northwood, Christchurch, 8051, New Zealand (“SAAS First”, “we”, “our”, “us”) governing your access to and use of the SAAS First platform, websites and related application-programming interfaces (collectively, the “Service”). By accessing, browsing, registering an account, or otherwise using the Service you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.
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1. DEFINITIONS
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“Account” means the registered profile enabling a Customer and its Users to access the Service.
“API” means any application-programming interface, webhook or similar endpoint made available by SAAS First.
“Customer” (“you”, “your”) means (i) the business or other legal entity that registers for the Service, (ii) its authorised Users, and (iii) any person or entity acting on its behalf.
“Customer Data” means all data, content, files, personal information, or material submitted to, stored on, or processed via the Service by or on behalf of a Customer.
“Documentation” means any user manuals, specifications, or online guides provided by SAAS First.
“Feedback” means suggestions, comments or other input you provide about the Service. You grant SAAS First a perpetual, irrevocable, royalty-free right to use Feedback for any purpose without restriction.
“Module” means an individual functional component (e.g., Inbox, Marketing, Boards, Analytics, AI Chatbot) that may be separately enabled or disabled.
“Site” or “Website” means https://saasfirst.com and all of its sub-domains.
“Sub-processor” means any third party authorised to process personal information for or on behalf of SAAS First in connection with the Service.
“User” means any natural person who accesses or uses the Service under your Account (including your employees, contractors and agents).
“Visitor” means any person accessing the Site who is not yet authenticated as a User.
Words such as “including”, “for example” and similar expressions are illustrative and do not limit the sense of the words preceding them.
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2. WHO MAY USE THE SERVICE
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2.1 Legal Capacity. The Service is available only to businesses and natural persons acting in the course of trade or profession and can form legally binding contracts under applicable law and, in all cases, are at least 18 years of age. By using the Service you represent and warrant that you satisfy these requirements.
2.2 Lawful & Legitimate Use. You must access and use the Service only (a) for lawful purposes, (b) in accordance with these Terms and all applicable laws, and (c) without infringing the rights of, or restricting or inhibiting the use and enjoyment of the Service by, any other person. You must not upload, post or link to any material that is false, fraudulent, defamatory, obscene, offensive, abusive, or that infringes any third-party intellectual-property or privacy rights.
2.3 Advertising by Provider. In consideration for SAAS First granting you access to and use of the Service, you agree that SAAS First and its affiliates may display advertising on the Website or in connection with the display of content or information from the Service (whether submitted by you or others). Such advertising will not disclose Customer Data except as permitted by section 9.
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3. ACCOUNT REGISTRATION & YOUR RESPONSIBILITIES
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3.1 Accurate Information. You must provide true, complete and up-to-date contact and billing details and keep them current. You must promptly update any information that changes.
3.2 Credential Security. You are responsible for all activity under your Account. Keep login credentials confidential and notify us immediately of any unauthorised access.
3.3 Compliance with Data-Protection Laws. Where you upload or process personal data (including email lists) you act as a data “controller” and warrant that you have a lawful basis (e.g., consent or other valid legal ground) and will comply with all applicable privacy, data-protection and electronic-communications laws.
3.4 Permitted Contacts. You may import or use email addresses in the Service only for recipients who have given you permission that has not been withdrawn, unless you can rely on another lawful basis. You remain solely responsible for the legality of all Customer Data.
3.5 Security Commitment. We maintain an ISO-aligned information-security programme that includes multi-factor authentication, role-based access, annual penetration testing, automated vulnerability scanning, employee security training and documented incident-response procedures.
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4. SERVICE DESCRIPTION
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SAAS First is a cloud-based, multi-module platform offering customer communication, CRM, analytics, marketing automation, collaborative boards, subscription management, AI tools and related features as set out in the Documentation. You choose which Modules to activate.
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5. MODULES, FEATURES & THIRD-PARTY INTEGRATIONS
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5.1 Optional Integrations. Certain features rely on third-party services or APIs. Use of those services is subject to their separate terms, and SAAS First is not liable for third-party content, privacy or security practices.
5.2 AI Modules. AI processing (e.g., chatbot, AI query builder) is optional and configurable. When the AI Module is disabled no Customer Data is transmitted to AI providers.
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6. FEES, SUBSCRIPTION & BILLING
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6.1 Pricing & Notice. Prices are published at https://saasfirst.com/prices. We will provide at least 30 days’ written notice of any fee change and you may cancel before the change takes effect.
6.2 Taxes. Fees are exclusive of GST or other sales taxes, which will be charged as required.
6.3 Payment Processing. Payments are processed via Stripe or another listed provider; SAAS First does not store full payment-card numbers.
6.4 Auto-Renewal & Cancellation. Subscriptions renew automatically unless cancelled in the Service before the end of the current billing period.
6.5 Business Purposes. You confirm that you acquire the Service for business purposes and that the guarantees under the Consumer Guarantees Act 1993 do not apply (s 43(2)).
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7. PROHIBITED PRACTICES
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You agree that you will not, and will not permit any User or third party to:
(b) System Integrity: Upload, transmit, or distribute any viruses, worms, malware, time-bombs, corrupted files, or other harmful computer code;
(c) Unauthorised Access: Attempt to gain unauthorised access to the Service, other User accounts, or the computer systems or networks connected to the Service;
(d) Abusive Automation: Use robots, spiders, scrapers, or other automated means to access, monitor, copy, or collect data from the Site or Service without SAAS First’s prior written consent (except for standard search engine indexing);
(e) Interference: Interfere with, disrupt, or negatively affect the integrity, performance, or availability of the Service, including by launching denial-of-service (DoS) attacks;
(f) Infrastructure Load: Take any action that imposes an unreasonable or disproportionately large load on our infrastructure (as determined by us in our reasonable discretion), including crypto-mining or aggressive benchmarking;
(g) AI Manipulation: Attempt to "jailbreak," inject malicious prompts, or otherwise manipulate AI Modules to generate output that violates these Terms or bypasses safety filters;
(h) Reverse Engineering: Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying algorithms of the Service (except where such restriction is prohibited by law);
(i) Sensitive Data: Upload or process special-category data (e.g., health, biometric, political opinions) or otherwise sensitive personal data unless you have obtained all specific consents and implemented all safeguards required by applicable law; or
(j) Competitive Acts: Access or use the Service for the purpose of building a competitive product or service, or copying its features or user interface.
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8. CONTENT & INTELLECTUAL PROPERTY
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8.1 Our IP. We and our licensors exclusively own all rights, title, and interest in and to the Service, the Site, the underlying software, algorithms, interfaces, and all related intellectual property rights. This includes any improvements, modifications, or derivative works created by us, even if they incorporate Feedback.
8.2 Customer Ownership. You retain all rights, title, and interest in and to your Customer Data. We claim no ownership over your data.
8.3.Licence to Host & Process. You grant SAAS First a non-exclusive, worldwide, royalty-free licence to access, copy, store, transmit, and display Customer Data solely as necessary to:
8.4 Your Content Obligations. You warrant that Customer Data (including email lists):
8.5. You agree that SAAS First owns all rights to such Aggregated Data and may use it for any business purpose, including training AI models and improving algorithms, provided that the Aggregated Data is fully anonymized and cannot be used to identify you, your Users, or your end-customers, nor can it be reverse-engineered to reveal your Confidential Information.
8.6 Monitoring. We have the right, but not the obligation, to monitor Customer Data to comply with legal obligations. We are not liable for any loss or destruction of Customer Data; you are responsible for maintaining appropriate backups.
8.5 Feedback. Has the meaning given in the “Definitions”section.
8.6 Third-Party Links & Ads. The Site may contain advertising or links to third-party sites. SAAS First is not responsible for third-party content, terms or privacy practices.
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9. MARKETING & ELECTRONIC COMMUNICATIONS
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If you use marketing, campaign or messaging Modules you must:
(a) obtain and record valid consent (or rely on another lawful basis) under the UEM Act 2007 and comparable laws;
(b) include accurate sender identification and a functional unsubscribe link;
(c) promptly honour opt-out requests;
(d) not use purchased or scraped lists; and
(e) indemnify SAAS First against any claim arising from your electronic communications.
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10. SERVICE LEVELS, SECURITY & INCIDENT RESPONSE
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10.1 Uptime Target. SAAS First targets 99.5 % monthly uptime. Scheduled maintenance and force-majeure events are excluded. If uptime falls below target your sole remedy is a pro-rata service credit.
10.2 Security Safeguards. We implement reasonable technical and organisational measures including role-based access, regular backups and vulnerability management.
10.3 Data Breach Notification. If we become aware of a notifiable privacy breach (as defined in the NZ Privacy Act 2020) we will, without undue delay and within 72 hours where practicable, notify you and the Office of the Privacy Commissioner, describing the breach, likely consequences and remedial actions if we are the Controller. As a Processorf if we become aware of a privacy breach involving data we process on your behalf, we will notify you without undue delay (ideally within 24 hours). We will provide you with all necessary information to allow you to meet your notification obligations under the Privacy Act 2020 and the GDPR.
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11. SUB-PROCESSORS & INTERNATIONAL TRANSFERS
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11.1 Authorised Sub-Processors. You can ask for our current sub-processor list at [email protected]. We will provide 30 days’ advance notice of any addition or replacement. You may object on reasonable privacy grounds; if unresolved, you may terminate the affected Module without penalty.
11.2 Comparable Safeguards. We will ensure that each overseas Sub-processor provides safeguards comparable to those required by the NZ Privacy Act 2020 (IPP 12), including written agreements with audit rights and onward-transfer restrictions.
11.3 Data Processing Addendum. Our standard DPA is available https://policies.saasfirst.com/data-processing-agreement and forms part of these Terms when executed by the parties.
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12. TERMINATION, SUSPENSION & DELETION
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12.1 By You. You may cancel a subscription at any time via the Service interface. To permanently delete your registered User Account and personal profile, you must strictly adhere to the following procedure:
Prerequisite: You must manually delete all Workspaces connected to your Account except for one.
Note: The Service requires at least one active Workspace to function. If you delete all Workspaces, the system will automatically generate a new default Workspace.
Request Submission: Once your Account is linked to a single Workspace, you must submit a deletion request to our Customer Support team at [email protected] or via the in-app chat.
Identity Verification: For security purposes, we will not process deletion requests without strict identity verification. You must provide the following details to authorise the deletion:
The email address associated with the Account; AND
For paid subscriptions: The date and amount of your last payment, the payment transaction ID, and the last four digits of the bank card used for the transaction.
12.2 By Us.
12.3 Effect of Termination. Upon termination (a) your right to use the Service ceases (in the case of 12.2. b) The service shall cease 30 days following the receipt of the notice of termination).; (b) we will delete or anonymise remaining Customer Data within 30 days, except data retained to comply with law or legitimate record-keeping;
12.4 Inactive Accounts. Accounts showing no activity for 12 months may be deemed inactive and deleted with associated data permanently erased.
12.5 Credits & Refunds. Unused credits may be forfeited upon suspension or deletion. Except as expressly stated, fees are non-refundable.
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13. DISCLAIMERS & LIMITATION OF LIABILITY
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13.1 “As-Is” Basis. The Service is provided “as is” and “as available”. To the maximum extent permitted by law, SAAS First disclaims all warranties (express, implied or statutory), including merchantability, fitness for a particular purpose and non-infringement.
13.2 No Guarantee. We do not warrant that the Service will meet your requirements, be error-free, uninterrupted, secure or that defects will be corrected. You use the Service at your own risk.
13.3 Limitation. To the maximum extent permitted by law, SAAS First’s total aggregate liability for all claims in any 3-month period is limited to the lesser of (i) the fees paid by you to SAAS First in that period or (ii) NZ $10,000.
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14. INDEMNITY
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You will indemnify and hold harmless SAAS First and its affiliates from and against any claim, loss, damage, liability, cost or expense (including legal fees) arising out of or relating to: (a) your use of the Service; (b) Customer Data; (c) your breach of these Terms or applicable law; or (d) your use of robots, spiders or similar tools that impose an unreasonable burden on our infrastructure.
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15. AMENDMENTS
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We may revise these Terms by posting a new version at https://saasfirst.com/terms at least 30 days before changes take effect. Continued use after the effective date constitutes acceptance. If you disagree you may terminate the Service before the change takes effect.
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16. GOVERNING LAW & DISPUTE RESOLUTION
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These Terms are governed by the laws of New Zealand. The parties submit to the non-exclusive jurisdiction of the New Zealand courts. Before commencing litigation the parties will attempt good-faith mediation via the Resolution Institute of NZ.
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17. GENERAL
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17.1 Entire Agreement. These Terms, any executed DPA and Order Form constitute the entire agreement and supersede all prior understandings.
17.2 Severability. If any provision is invalid or unenforceable it shall be severed without affecting the remaining provisions.
17.3 Assignment. You may not assign these Terms without SAAS First’s prior written consent. SAAS First may assign in connection with a merger, acquisition or sale of assets.
17.4 Force Majeure. Neither party is liable for failure to perform due to causes beyond reasonable control (e.g., natural disaster, war, epidemic, internet outage, sub-processor outage). The affected party will notify the other and resume performance promptly.
17.5 Language. Any legal or contractual relationship between the parties will be concluded in English.
17.6 Notices. Notices must be in writing and sent to Southern Vector Limited 26 Applefield Road, Northwood, Christchurch, 8051, New Zealand and at the same time emailed to [email protected].
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18. CONTACT DETAILS
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Southern Vector Limited
26 Applefield Road, Northwood, Christchurch, 8051, New Zealand