Terms of Service

Last updated: 2023-03-26

for SaaS First, provided by GBD Software as a Service Private Limited Company



Who and how may use our Service

Prohibited practices

Services, what we provide

Free of charge Service

Paid Services


Data protection and Privacy


Termination, cancellation

Limitation of liability


General rules


Please read this Terms of Service (collectively referred to as: “Terms”) as a binding legal agreement, to understand by accessing or using our Website you agree to be bound by the following terms, conditions, and notices contained or referenced. If you do not accept each and every one of these, please do not use our Website.

These Terms govern your access to and use of various features, including, but not limited to customer relationship management (CRM), omnichannel inbox, marketing and other covered services that link to these Terms (collectively, the “Services”), and any information, text, links, graphics, photos, audios, videos, or other materials or arrangements of materials uploaded or appearing on the Service (collectively referred to as “Content”).

These Terms constitute a binding legal agreement entered by and between the  GBD Software as a Service Private Limited Company, a company incorporated under the laws of Hungary, seated: Szikra tanya 93., Lakitelek, 6065, Hungary. Tax number: HU27325162, Company Reg. Number: 03-10-100682 (collectively referred to as: „Provider”, „Service Provider”, „we”, or „us”). and the entity or individual accessing our Website or using any Services offered on our Website (collectively referred to as: “Website Visitor”, “User”, “Customer” or “you”).

You will be deemed to have agreed to be bound by these Terms when you use, access, or browse the Website, register your details with us or subscribe for newsletters or online services or contact us.

We reserve the right, at our discretion, to update, alter or modify any parts of this Terms at any time without prior notice. Unless otherwise required by law, all changes to the terms become effective immediately upon publication to our Website and by continuing to use our Website after we post changes to these Terms, you agree to be bound by this as modified. Therefore, please check these Terms periodically for changes, we will display the effective date of Terms at the top of this page.


  • “Affiliate”: means any entity under the control of the Provider whereas "control" means ownership or the right to control greater than 50%.
  • “GDPR” – Regulation (EU) 2016/679 of The European Parliament and of The Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
  • “Personal Data” – any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier. Personal Data regarding the Service is data of our Website Visitors and our Users, data entrusted to us by our Users for processing and processing in relation to the use of the Service.
  • “SaaS First”: services provided by Provider.
  • “Website": saasfirst.com and any of its subdomains. The websites are operated by Provider.
  • “Website Visitor": any individuals or company who visit our website and who may communicate with us.
  • User": Website Visitors who on behalf of themselves on our website subscribe to receive communications and information from our Website or register to use free or paid services offered on the Website."
  • "Customer": Natural persons, whose data is stored on our Website and who are targeted by our Users by the help of our tools, and are considered data subjects by the definition of the GDPR.
  • “Account”: In order to use the Service, you must create an individual account. The Account may be accessed only with the use of your login details.
  • API”: Application programming interface to connect Provider’s services with other websites, servers, or applications.
  • Data Protection Officer (DPO)” ensures, in an independent manner, that Provider applies the laws protecting individuals’ Personal Data. The designation, position and tasks of a DPO within an organization are described in Articles 37, 38 and 39 of the European Union (EU) General Data Protection Regulation (GDPR)

Who and how may use our Service

The Services of our Website are available only to entities and to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using the Website, you represent that you are of sufficient legal age to use the Website and to create binding legal obligations for any liability you may incur as a result of the use of the Website.

At all times when you are accessing, browsing, using, registering, or making payment on the Website, you must do so lawfully and legitimately and without infringing or restricting anyone else’s rights or use and experience of the Website. In particular, you must not use the Website in a manner or upload any material or link to any material which is false, fraudulent, inaccurate or misleading, obscene, offensive, defamatory, abusive, or in breach of any third-party rights (including intellectual property right).

In consideration for Provider is granting you access to and use of the Service, you agree that Provider and its affiliate may place advertising on the Website or in connection with the display of Content or information from the Services whether submitted by you or others.

By using our Service, you must provide true, complete, and up-to-date contact information and billing details in your account. You agree that you will not mislead us or any of our affiliates.

You represent and warrant that by using personal data, in particular but not excluding

  • uploading or sharing any information on our websites, 
  • typing/sending any information to our chatbots and/or 
  • managing your Customer database,

you act as a data controller and comply with all applicable laws both national and international. In particular, you are obliged to, represent and warrant that by using personal data, you comply with all personal data protection, privacy, and electronic communication regulations applicable in the EEA and its member states.

By using our Service you accept, you may use the Service to provide personal data only from those recipients who have given you consent to share their personal data with you and/or add them to your Customer database and have not subsequently withdrawn such consent, unless you have another valid legal basis to process your contacts personal data within the Service.

By using our Service, you represent and warrant that you meet all the requirements listed above, and that you won’t use the Service in a way that violates any laws or regulations. Note that by representing and warranting, you are making a legally enforceable promise.

Prohibited practices

You are not allowed to use the Service in a manner that, either intentionally or unintentionally, violates any applicable local, state, national or international law, and our Terms and Privacy Policy or other rights of a third party.

You agree that you will not use any robot, spider, other automatic devices, or manual process to monitor or copy the Website or any contents or information contained therein unless you obtain our prior express written consent. You agree that you will not through any means interfere or attempt to interfere with the proper functioning of the Website.

You agree that you will not provide to this Website: any viruses, worms, time bombs, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data, or information; and any content that may create any liability for us.

Services, what we provide

On the Website we provide an opportunity to access a centralized location for Customer Relationship Management and customer interactions, marketing, and customer support, with the added benefit of real-time answers to customer queries with our AI-powered solution and to use additional features and services.

Subject to these Terms, we grant you a limited, temporary, revocable, and non-exclusive license to access, browse and use our Website:

Free of charge Service

When you visit our Website, we provide you with information about our Services, as well as an opportunity to try out our AI-chat as a demo, also to read our blog and to create an account to use our Service, and to follow-up your queries.

When signing up for the Service (creating an online account, subscription, and administering your name and account) you must provide your accurate and complete information with respect to all fields requested, which shall include your first name/last name and e-mail address. It is your responsibility to maintain and promptly update this information to keep it true, accurate, current, and complete, and also to maintain the security of your account and the API key assigned to you. It is up to you as the account owner to keep your securely complex password and API key confidential. You are fully responsible for all activities that occur under the account and API key, and any other actions taken in connection with your account, or the use of the Website or API by that account or API key.

You are only allowed to have one account on our Website. If the Provider is under the impression that you have created multiple accounts, we reserve the right to suspend any or all of them.

By creating an account and signing up for the Service we provide an opportunity to try our Service with limited capabilities.

Your sign-up gives you access to the Service only with respect to the functionality that we may establish and maintain from time to time and at our sole discretion.

You can stop using our Services at any time and we reserve the right to suspend or end the Services to you in whole or part at any time, with or without cause, and with or without notice, without incurring the liability of any kind. We also retain the right to create limits on use and storage at our sole discretion at any time.

Provider does not guarantee that the Service will be made available in the future under the same commercial or other terms that currently are available.

Paid Services

By creating an account and signing up for the Service you are able to subscribe to one of our paid plans (Paid Service). If you choose to use a Paid Service, you agree to the conditions, pricing and payment terms listed on the Website, as updated from time to time.

By signing up for our Paid Service, you must provide true, complete and up-to-date billing details in your account. The Paid Service may be accessed only through your account with the use of your login details.

Provider may add new services for additional fees and charges, or amend fees and charges for existing services, at any time in its sole discretion.


We don’t charge you to use our Service except the Paid Services covered by these Terms. Provider’s Paid Services may be paid on a monthly or yearly basis, current pricing details are accessible on the Website. Payments must be made upfront and they are not refundable.

From time to time we may run promotions on the Website. Any such promotions will be subject to additional terms and conditions that will be made available to you at the relevant time.

Provider collects payments via payment service providers and may not access any sensitive credit card credentials on its own. Anyone using a card represents and warrants that they are authorized to use that card, and that any and all charges may be billed to that card and won’t be rejected. All payments are processed by the external, third-party services mentioned, to ensure high-security standard.

Provider will not refund the payment if there is a cause for the Account cancellation, such as a violation of these Terms or our Privacy Policy.

Data protection and Privacy

Accepting these Terms and by using our Service you engage Provider in processing of the personal data necessary to provide you with the Service on terms and conditions stipulated in these Terms and in Provider’s Data Processing Agreement and Privacy Policy including its Annexes, which constitute an integral part of these Terms.

Provider stays compliant with GDPR (General Data Protection Regulation). Please find more details how Provider complies with GDPR, in which way we use cookies on the Website and how we hold and process information from which we can identify you or any third party are set out in our 

  • Data Processing Agreement, 
  • Privacy Policy
  • Cookie Policy


Provider and its affiliates exclusively own all rights, title and interest in and to the Service and the Website, including without limitation any improvements or updates thereto, and all materials therein or transferred thereby, including, without limitation, all software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, and copyrights and all intellectual property rights related thereto and derivative works of the foregoing. Except as expressly provided herein, nothing in this Terms shall be deemed to create a license in or under any such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any materials or content accessible on the Service. Use of the Service or materials on the Service for any purpose not expressly permitted by this Terms is strictly prohibited.

Any use or reliance on any Content or materials posted via the Services or obtained by you through the Service is at your own risk. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content posted via the Service or endorse any opinions expressed via the Services.

By using our Service you are able to upload any additional data in the fields of Account and Customer Details in your account. You shall be solely, fully and unconditionally liable for any personal data, information or content, in particular the personal data of Customers uploading by you to the Service.

You acknowledge and warrant that the Content of your added data whether in whole or in part, shall in no event:

  1. infringe, misappropriate or violate any right, especially any Intellectual Property Right, of any third party whatsoever;
  2. contain any unlawful, bullying, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature or any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable laws or regulations;
  3. contain any personal data you are not legally entitled to process; or
  4. be in breach with our Terms, our Data Processing Agreement and our Privacy Policy.

You acknowledge that we have the right, but not the obligation, to monitor any Content submitted to the Service, to comply with legal obligations in this respect.

You expressly acknowledge and agree that Provider shall not be liable for any loss or destruction of the Content, including the personal data. You shall be responsible for ensuring that you have proper backups thereof.

From time to time, you may submit Feedback about us. Provider reserve the right to freely use or exploit Feedback in connection with any of its Services.

The Website may contain advertising and hypertext links to third party websites. If you choose to leave our Website via links to other third-party websites, including those of advertisers, our Terms and our Privacy Policy will no longer apply. We are not responsible for the terms and conditions or terms of use or privacy policies of those third-party websites, cookies, pixel tags and other similar technologies that they use. In addition, because we have no control over such third-party sites and resources, you acknowledge and agree that Provider is not responsible for the availability of such third-party sites or resources, and that Provider does not endorse or is responsible or liable for any content, advertising, products, or other materials on or available from such third-party sites or resources.

Termination, cancellation

We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, but unless there are legal requirements for data retention, we will delete your content in case of a request or an inactive account.

We reserve the right to permanently or temporarily terminate, suspend or deny your access to the Service at any time with or without notice and in our absolute discretion. If in our sole determination you violate any provision of the agreement or use of the Service outside your usage restrictions, your right to access or use the Service shall immediately cease, and the Provider shall have no obligation to maintain or forward any data entered into, collected by or maintained or saved on the Service.

We reserve the right (irrespective of other rights under these Terms) to refuse, remove or delete any content, suspend access to the Service or any part thereof, with or without notice, at our sole discretion if we reasonably determine that your activity violates any applicable provision of the law, our policies, these Terms of Service, any third party right or is otherwise objectionable. In the aforementioned situations, under no circumstance shall we be liable for the consequences of any measures taken pursuant to this paragraph.

The Content of your account cannot be recovered once your account has been terminated.

If your Account is suspended, creating another account will automatically result in suspension whether or not you have made a payment on any of the Accounts. Any Account which shows no activity for more than 12 months may be considered inactive. If an Account is considered inactive, the Account will be deleted, and all data associated with that account will be permanently erased.

If your account is suspended or deleted, or if the Service is terminated you will not be eligible for a refund for any payments made in the past.

Limitation of liability

The Service is provided “as is” and “as available”. Without limiting this, we expressly disclaim all warranties, whether express, implied or statutory, regarding the Website and the Service including without limitation any warranty of merchantability, fitness for a particular purpose, title, security. Neither Provider, nor its affiliates, owners, employees, contractors, suppliers and licensors, make any warranty that the Service will meet your requirements, that the Service will be uninterrupted, timely, secure, or error-free; that the information provided through the Service is accurate, reliable or correct; that any defects or errors will be corrected; that the Service will be available at any particular time or location; or that the Service is free of viruses or other harmful components.

Our liability is limited whether or not we have been informed of the possibility of damages and issues. You understand that you utilize the Service, or otherwise obtain content or services through, this website at your own discretion and risk.

Provider does not warrant that the information on the Website, or the information or advice provided by Provider’s colleagues is complete, accurate, non-misleading or true.

You agree to accept full responsibility for any loss resulting from the use of Provider’s Website, services, tools, downloads, advice or any other use of the Services. You agree to use the Services and follow advice at your own risk. Provider does not take responsibility for any delays, downtime, errors, inconsistent or inaccurate results.


You will indemnify and will keep indemnified the Provider and its affiliates on demand against all claims, costs, proceedings, demands, losses, damages, expenses (including legal expenses) or liability whatever arising directly or indirectly as a result of:

  1. any use our Service and any breach of these Terms by you; or
  2. your fault, negligence or breach of statutory duty; or
  3. your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our and our affiliates infrastructure (whether owned by, leased or licensed to us).

You agree and represent that the Provider or its affiliate will not be liable for any damages arising out of or in connection with the use of the Website.

General rules

Any contractual or legal relationship between the parties will be concluded in English.

In case of any contradiction or inconsistency, the order of interpretation shall be as follows:

  • Terms of Service
  • Privacy Policy
  • Data Processing Agreement

These Terms form the entire agreement between the parties concerning your access to, browsing and/or use of the Website and supersede all prior agreements, arrangements, understandings and representations made between us concerning the Website.

If the whole or any part of any provision of these Terms is or becomes invalid, void or unenforceable for any reason the same shall to the extent required be severed from these Terms and rendered ineffective so far as is possible without modifying the remaining provisions of these Terms and shall in no way affect the validity or enforceability of any other provisions.

In the event of any dispute, claim, question, or disagreement arising from or relating to this Agreement, whether arising in contract, tort or otherwise, the parties shall first use their best efforts to resolve the Dispute. If a Dispute arises, the complaining party shall provide written notice to the other party in a document, specifically setting forth the precise nature of the dispute. If notice is being sent to Provider it must be emailed to [email protected] and sent via mail to:  GBD Software as a Service Private Limited Company at: Szikra tanya 93., Lakitelek, 6065, Hungary.


In the event that a dispute between the parties cannot be settled, the parties agree to submit the dispute to binding arbitration in accordance with Hungarian law and the Hungarian Courts.